Remote support
RealWear-Fortuna smart-glasses

Your benefits

TIME- AND COST REDUCTION
Since service experts no longer have to be on site to solve a problem,
there are no high travel costs.

GET HELP IMMEDIATELY
Due to the live connection, the solution to the problem can usually
be found quickly, so that the machine or system does not have to
stand still for long.

KEEP YOUR HANDS FREE
By using the data glasses, you have both hands free to work
safely on the machine.

LIVE AUDIO AND VIDEO TRANSMISSION
Share what you see and speak
with us.

GRAPHIC HIGHLIGHTING OF OBJECTS IN THE ROOM
We mark what needs to be done in your field of vision.

SHARING DOCUMENTS
Easily share documents directly on the glasses.

TRAINING PURPOSES
With the customer's request and consent, the remote session can be
recorded and used for later training purposes or to train new
employees.

TIME- AND COST REDUCTION
Since service experts no longer have to be on site to solve a problem,
there are no high travel costs.

GET HELP IMMEDIATELY
Due to the live connection, the solution to the problem can usually
be found quickly, so that the machine or system does not have to
stand still for long.

KEEP YOUR HANDS FREE
By using the data glasses, you have both hands free to work
safely on the machine.

LIVE AUDIO AND VIDEO TRANSMISSION
Share what you see

FORTUNA Service 4.0 pushes the boundaries of remote support. In connection with
the data glasses from FORTUNA you can quickly and easily share your problem with
us without a technician having to come to you. A service engineer can see exactly
what the glasses wearer sees in front of the machine, live and in real time. This then
has the option to set markings or send documents which are projected directly into
your field of vision.